privacy policy
Last Updated: November 2025
Picsly Live (“Picsly,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring a safe and secure experience on our live-streaming platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, and related services (collectively, the “Services”).
By accessing or using Picsly Live, you agree to the terms described in this Privacy Policy.
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1. INFORMATION WE COLLECT
We collect the following categories of information:
1.1 Information You Provide Directly
• Account details: username, gender, date of birth, password
• Contact information: phone number, email
• Profile data: photos, bio, interests
• Live stream data: content you share, audio/video interactions
• Payment & withdrawal information: bank details, PayPal/Payoneer/USDT wallet (for creators)
• Support requests: messages you send to customer service
1.2 Information Collected Automatically
When you use Picsly Live, we automatically collect:
• Device type, operating system
• IP address & location (approximate)
• App version, device language & time zone
• Usage data: clicks, page views, session duration
• Live stream behavior (join, watch, gift interactions)
1.3 Information From Third Parties
• Social login data (Apple/Google Sign-In)
• Payment processors and anti-fraud systems
• Partner agencies onboarding creators
We only collect what is necessary for the safe and effective operation of our Services.
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2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
• Create and manage your account
• Enable live streaming, audio/video rooms, chat and gifting features
• Process payments, withdrawals, and financial rewards
• Personalize your experience and recommend creators
• Support safety, moderation, and fraud prevention
• Improve performance and develop new features
• Provide customer support and resolve issues
• Comply with legal obligations
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3. HOW WE SHARE YOUR INFORMATION
We do not sell your data.
We only share information with:
• Payment processors (for purchases & withdrawals)
• Cloud hosting providers
• Analytics & crash reporting tools
• Moderation & anti-fraud services
• Authorized creator agencies (for host performance tracking)
• Legal authorities when required by law
All partners are required to protect your data and use it only for the intended purpose.
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4. HOW WE PROTECT YOUR INFORMATION
We use industry-standard security measures including:
• Data encryption
• Secure servers & firewalls
• Fraud & abuse detection
• Access controls
• Regular system monitoring
While no system is 100% secure, we work continuously to safeguard your information.
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5. YOUR RIGHTS
Depending on your region, you may request:
• Access to your data
• Correction of inaccurate information
• Deletion of your account
• Restriction of certain processing
• Withdrawal of consent
You can manage these rights by contacting:
privacy@picslylive.com
If you withdraw consent, we may be unable to continue providing certain features.
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6. DATA RETENTION
We retain your data only as long as necessary for:
• Account operation
• Creator payment and financial reporting
• Legal or regulatory obligations
When no longer needed, data is securely deleted.
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7. CHILDREN’S PRIVACY
Picsly Live is intended for users 18+.
We do not knowingly collect data from minors.
Any account found to belong to a minor will be removed.
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8. INTERNATIONAL DATA TRANSFERS
Because Picsly Live serves a global audience, your data may be processed in multiple countries.
All transfers follow applicable data protection laws and secure handling standards.
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9. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Remember your preferences
• Improve performance
• Analyze usage patterns
• Deliver personalized content
You can control cookies through your device settings.
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10. CHANGES TO THIS POLICY
We may update this Privacy Policy occasionally.
When we do, we will update the “Last Updated” date.
Significant changes will be communicated in-app or via email.
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11. CONTACT US
If you have questions, concerns, or complaints, contact us at:
privacy@picslylive.com
support@picslylive.com
Picsly App Global Ltd. – Asaba, Nigeria